There are a few common reasons why you might not have any water. Occasionally Sydney Water turns the meter tap off to repair your private water pipes. A plumber may also turn it off while working on your property. Please check the meter tap is in the 'on' position (turn anti-clockwise like normal household taps). If you live in a property that shares a water meter, for example a block of units, someone may have turned off the water supply to the entire block to repair a fault. Contact your body corporate or strata management to investigate. Sydney Water may be fixing a broken or damaged water main and need to turn off the water supply to fix it. Register for water outage alerts if you would like Sydney Water to notify you when they need to turn off the water supply to your property.
You're responsible for maintaining the pipes and fittings on your property up to where they connect to Sydney Water, waste water and storm water networks. This is your point of connection. The pipes and fittings include all private water, waste water and storm water pipes and taps, pumps, tanks and other equipment used on your private pipes that you share with other properties private pipes that service your property, even if they're not on your property.
Check your hot water system's expansion valves when you haven't used any hot water for a while. The valve shouldn't be constantly leaking water. Check your taps and toilets regularly for signs or sounds of leaks. Place a small piece of dry toilet paper at the back of the toilet bowl and check that it stays dry until the next flush. Toilet cisterns shouldn't release any water between flushes. Disconnect hoses or irrigation pipes that are always connected to garden taps. Then check the taps aren't leaking. Look for green patches of grass that are different from the grass around it. This can mean you have an underground pipe leak. If you suspect you have a large leak, you'll probably need help from a plumber with specialist equipment.
Blockages occur when there's something inside your pipe that stops it working properly. Most blockages occur in wastewater pipes. They're usually caused by tree roots that have found a way into the pipes or when someone has put something down the toilet that it's not designed for. For example, children sometimes put soft toys down the toilet, or sanitary items and wipes are flushed down the toilet.
If you are experiencing any of the following: sinks are not draining, bath or toilet are slow to empty or your toilet is not flushing properly you may have a blockage in your pipes. Alternatively if your drainage has over flowed, your toilet or floor drain is making funny gurgling noises, or waste water (sewage) has overflowed from the drain near your outside tap.
A waste water blockage can occur when there's something inside a pipe that stops it working properly. Blockages are usually caused by tree roots that have found a way into the pipes. Also when foreign items are put in the toilet e.g. wet wipes or other hygiene products or storm water entering the waste water network and overloading it during heavy rainfall.
General maintenance work such as repairing burst pipes, blocked drains and roof leaks, leaking toilets and taps.
Preventative maintenance scheduling to assist in eliminating ongoing issues with blocked drains and sanitary plumbing.
We endeavour to attend to jobs promptly as we care about your safety.
Owner’s corporations can have peace of mind knowing that our skilled plumbers are professional, work around your schedule and keep the area safe and clean.
Gas is not something you fool around with and needs to be left to a fully certified and qualified gas fitter. We can attend to gas leaks, installations and fitting.
Back flow devices are fitted at the boundary of your property or commercial premises to prevent contaminated water flowing into the public water supply. Any connection to Sydney Water’s pipes, including fire services, need to be protected by installing back flow prevention devices. Sydney Water requires back flow prevention devices must be tested annually and when first installed. The following premises would have devices that would require annual testing: cafes and restaurants, shopping centres and high-rise buildings, mechanic workshops, laundries and dry cleaners, golf courses or sporting ovals to name a few. Back flow risk means that if there are not adequate measures taken, then both you, your family and other people in your area are at risk of consuming contaminated water.
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